Troubleshooting

My computer is not connecting

There are several reasons your computer might not connect:

1. Computer is starting up — After signing in, your computer may take 2–5 minutes to boot. Wait for the loading screen to complete.
2. Computer is suspended — If your subscription has expired, go to Billing to reactivate.
3. Computer is under maintenance — Occasionally, we perform maintenance upgrades. This usually takes a few minutes.

I see a “Configuration Error” message

This means your OpenClaw configuration file is damaged. To fix it:

1. Go to Computer in your dashboard
2. Click Restore Config from Backup to restore a working configuration
3. If no backup is available, go to Settings and click Reset OpenClaw to reset your configuration

The loading screen is stuck

If the loading screen doesn’t progress after 10 minutes:

1. Click Troubleshoot to run diagnostics
2. Follow the guidance provided by the diagnostic tool
3. If all checks pass but you still can’t connect, open a support ticket from the Troubleshoot dialog

How do I restart my computer?

Go to Settings in your dashboard and click Restart. Your computer will reboot and reconnect automatically within a few minutes.

I lost my data after a reset

If you performed a Reset OpenClaw from Settings, only the OpenClaw configuration was reset — your files and data should be intact. If you’re missing files, open a support ticket and we’ll help investigate.